{"id":797,"date":"2022-04-11T05:08:58","date_gmt":"2022-04-11T05:08:58","guid":{"rendered":"https:\/\/csid.com.au\/wp-wpcreativestaging\/?page_id=797"},"modified":"2025-06-05T22:37:04","modified_gmt":"2025-06-05T22:37:04","slug":"service-support","status":"publish","type":"page","link":"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/","title":{"rendered":"Service &#038; Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium with_img with_shape\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"1900\" data-img-height=\"700\" style=\"background-image: url(https:\/\/csid.com.au\/wp-wpcreativestaging\/wp-content\/uploads\/2022\/04\/sub-page-bg.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-shape type_triangle-2 pos_bottom\" style=\"height:15vmin;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 8\" preserveAspectRatio=\"none\" width=\"100%\" height=\"100%\">\r\n\t<path fill=\"currentColor\" d=\"M64 8 L0 8 L0 0 L48 7.9 L64 0 Z\"\/>\r\n<\/svg><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_small\"><\/div><h1 class=\"w-post-elm post_title us_custom_ed05b3dd has_text_color align_center entry-title color_link_inherit\">Service &#038; Support<\/h1><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs us_custom_15f9d3f2 separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/csid.com.au\/wp-wpcreativestaging\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Book a Service:<\/h3>\n<p>To book a service for your ID Card Printer, please complete a <strong><a href=\"https:\/\/csid.com.au\/wp-wpcreativestaging\/wp-content\/uploads\/2023\/01\/CSID-SERVICE-BOOKING-FORM-2023-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">BOOKING FORM<\/a><\/strong> and email it to <a href=\"mailto:support@csid.com.au\" target=\"_blank\" rel=\"noopener\">support@csid.com.au<\/a>.\u00a0 One of our technicians will contact you shortly to confirm your booking.<\/p>\n<h3>Fees:<\/h3>\n<p>A schedule of our fees for printer servicing can be found on our <a href=\"https:\/\/csid.com.au\/wp-wpcreativestaging\/wp-content\/uploads\/2023\/01\/CSID-SERVICE-BOOKING-FORM-2023-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>BOOKING FORM<\/strong>.<\/a><\/p>\n<h3>How-to Videos: Hardware &amp; Software<\/h3>\n<p>Please click on the below buttons for Service and Support for your ID Card Printer (including How-to-Videos):\u00a0<\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2\" href=\"https:\/\/www.entrust.com\/support\/instant-id-card-issuance-systems\"><span class=\"w-btn-label\">HARDWARE SERVICE &#038; SUPPORT<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2\" href=\"https:\/\/www.entrust.com\/support\/software\/adaptive-issuance-instant-id\"><span class=\"w-btn-label\">SOFTWARE SERVICE &#038; SUPPORT<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2\" href=\"https:\/\/www.entrust.com\/support\/instant-id-card-issuance-systems\/em2-direct-to-card-printer-support\"><span class=\"w-btn-label\">EM2 PRINTER SERVICE &#038; SUPPORT<\/span><\/a><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Service Locations:<\/h3>\n<p>Our onsite servicing is limited to Sydney, Melbourne, Brisbane and Perth metropolitan areas.\u00a0 If you are located elsewhere within Australia, please use the <a href=\"https:\/\/csid.com.au\/wp-wpcreativestaging\/wp-content\/uploads\/2023\/01\/CSID-SERVICE-BOOKING-FORM-2023-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>BOOKING FORM<\/strong><\/a> to book a back-to-base service, or <a href=\"_wp_link_placeholder\" data-wplink-edit=\"true\">contact us<\/a> to discuss alternative arrangements.<\/p>\n<p>We look forward to assisting you with your Service and Support enquiry.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Enquire<\/h3>\n<p>If you would like to make an enquiry or a card printer service, please complete the form below and one of our technicians will contact you shortly.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row us_custom_80f6b67e via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><form class=\"w-form  layout_ver for_cform us_form_1\" autocomplete=\"off\" action=\"https:\/\/csid.com.au\/wp-wpcreativestaging\/wp-wpcreativestaging\/wp-json\/wp\/v2\/pages\/797\" method=\"post\"><div class=\"w-form-h\"><div class=\"w-form-row for_text\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Name\" type=\"text\" name=\"us_form_1_text_1\" value placeholder=\"Name\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_email required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Email\" type=\"email\" name=\"us_form_1_email_1\" value placeholder=\"Email *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Please enter a valid email address.<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Phone\" type=\"text\" name=\"us_form_1_text_2\" value placeholder=\"Phone *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Model\" type=\"text\" name=\"us_form_1_text_3\" value placeholder=\"Model *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_textarea\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<textarea aria-label=\"Fault\" name=\"us_form_1_textarea_1\" placeholder=\"Fault\"><\/textarea>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_captcha required\">\r\n\t<div class=\"w-form-row-label\">\r\n\t\t<span> <span>19 + 14 = ?<\/span><\/span>\r\n\t<\/div>\r\n\t<div class=\"w-form-row-field\">\r\n\t\t\t\t<input type=\"hidden\" name=\"us_form_1_captcha_1_hash\" value=\"009fc2cf220c27da78608d50e0850842\" \/>\r\n\t\t\t\t<input aria-label=\"us_form_1_captcha_1\" type=\"text\" name=\"us_form_1_captcha_1\" placeholder data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Enter the equation result to proceed<\/div>\r\n<\/div>\r\n<input type=\"hidden\" name=\"action\" value=\"us_ajax_cform\" \/>\r\n<input type=\"hidden\" name=\"post_id\" value=\"0\" \/>\r\n<input type=\"hidden\" name=\"form_index\" value=\"1\" \/>\r\n<div class=\"w-form-row for_submit align_none\">\r\n\t<button class=\"w-btn  us-btn-style_1\" aria-label=\"Submit\" type=\"submit\">\r\n\t\t<span class=\"g-preloader type_1\"><\/span>\r\n\t\t\t\t<span class=\"w-btn-label\">Submit<\/span>\r\n\t\t\t<\/button>\r\n\t<\/div>\r\n<\/div><div class=\"w-form-message\"><\/div><div class=\"w-form-json hidden\" onclick='return {&quot;ajaxurl&quot;:&quot;https:\\\/\\\/csid.com.au\\\/wp-wpcreativestaging\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;messages&quot;:{&quot;err_empty&quot;:&quot;Fill out this field&quot;,&quot;err_size&quot;:&quot;File size cannot exceed %s MB&quot;,&quot;err_extension&quot;:&quot;%s file type is not allowed&quot;}}'><\/div><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Service &#038; SupportHomePagesBook a Service: To book a service for your ID Card Printer, please complete a BOOKING FORM and email it to support@csid.com.au.\u00a0 One of our technicians will contact you shortly to confirm your booking. Fees: A schedule of our fees for printer servicing can be found on our BOOKING FORM. How-to Videos: Hardware...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"additional-product-feature":[],"class_list":["post-797","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service &amp; Support - CSID<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service &amp; Support - CSID\" \/>\n<meta property=\"og:url\" content=\"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/\" \/>\n<meta property=\"og:site_name\" content=\"CSID\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-05T22:37:04+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/\",\"url\":\"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/\",\"name\":\"Service & Support - CSID\",\"isPartOf\":{\"@id\":\"https:\/\/csid.com.au\/wp-wpcreativestaging\/#website\"},\"datePublished\":\"2022-04-11T05:08:58+00:00\",\"dateModified\":\"2025-06-05T22:37:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/csid.com.au\/wp-wpcreativestaging\/service-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/csid.com.au\/wp-wpcreativestaging\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service &#038; 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